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    Sorry Seems to Be the Hardest Word         
    Communication is 
    an essential part of our life but unfortunately many people do 
    it rather badly. Misunderstanding and the unwillingness to admit 
    our mistakes become the root of most conflicts. Sometimes people 
    say what they don't really mean. In a fit of temper they may 
    call somebody a fool or say something very offensive. Later they 
    have compunction about behaving in such a way and want to 
    rectify their mistake but they don't know how to do it. Things 
    seem to be extremely complicated. Good relations seem to be 
    spoilt forever. But in reality there is a way to improve the 
    situation and to re-establish good relations. What you should do 
    is just to apologize. 
    As Elton John 
    sings, 'Sorry seems to be the hardest word'. Why is it so 
    difficult for us to admit our fault and to say, 'Sorry. I am 
    wrong'? The truth is that it is always easier to see the wrong 
    in someone else than in ourselves. An apology is when one feels 
    regret at having offended somebody or having caused trouble for 
    someone. Many people believe that to give an apology is to 
    accept their blame and to admit that they have made a mistake. 
    Others believe that to apologize means to show their 
    understanding of the role they have played in the misfortunes of 
    another. People who have been offended or humiliated often hope 
    for an apology. For some of them, it may be very important to 
    receive an apology from those who have hurt their feelings. They 
    may hope that an apology will restore a sense of justice. 
    Some people are 
    sure that an apology is a sign of weakness and apologizing means 
    losing face. It is easier for them to accuse another one than 
    acknowledge their fault. It is often unlikely that a boss will 
    apologize to a subordinate, a grown-up will apologize to a child 
    or a man will apologize to a woman. 
    It is very 
    important to apologize because an apology is a step toward 
    reconciliation, piece and harmony. Apologizing your show your 
    ardent desire to settle a conflict, and be in good terms again. 
    Apologizing you try to assure another person that you will not 
    repeat the offense. A sincere apology often leads to the 
    resolution of a conflict and forgiveness. It is very important 
    to check that another person has understood you and has accepted 
    your apology. Apologizing you should take into consideration 
    that the person whom you have hurt may be rather upset, 
    disappointed or irritated, that is why you should be very 
    patient and delicate. If you feel nervous, think over your words 
    beforehand and try to sound serious and self-confident. Try to 
    avoid mumbling and don't look aside. The abilities to apologize 
    and to forgive are essential to any long-term relationship. They 
    help build trusting relationships with our parents, relatives, 
    friends, spouses, colleagues or neighbors. 
    One should never 
    forget that an apology will be accepted only if it is genuine. 
    You should show that you feel deep remorse and you are eager to 
    atone for your offences. Sometimes to forgive is as difficult as 
    to apologize. Everybody must remember that he should forgive as 
    much as he would like to be forgiven.
 
      
    
 1. Complete each sentence (A-H) with one of the endings 
    (1-8):
 A. An apology is when one feels regret at having offended 
    somebody or
 B. People who have been offended or humiliated often
 C. Some people are sure that an apology is
 D. It is often unlikely that a boss will apologize
 E. Apologizing your show your
 F. A sincere apology often leads to
 G. The abilities to apologize and to forgive are essential to
 H. One should never forget that an apology will be accepted only 
    if
 
 1. a sign of weakness.
 2. ardent desire to settle a conflict, and be in good terms 
    again.
 3. to a subordinate.
 4. hope for an apology.
 5. it is genuine.
 6. any long-term relationship.
 7. the resolution of a conflict and forgiveness.
 8. having caused trouble for someone.
 
 2. What shouldn't you do when you apologize? Why? Continue 
    the list
 — be impatient;
 — try to laugh your fault away;
 — avert your face;
 — mumble something unintelligible;
 — behave impudently;
 — press recriminations;
 
 3. Answer the questions
 1) What is the root of most conflicts? Why?
 2) What is an apology?
 3) Why do people who have been offended or humiliated hope for 
    an apology?
 4) Why is it difficult for many people to apologize?
 5) Do you agree that an apology is a sign of weakness? Explain 
    your answer.
 6) Why is it very important to apologize?
 7) Is it difficult for you to apologize/forgive? Why?
 8) Do you agree that a person should forgive as much as he would 
    like to be forgiven?
 
      
    
    4. How would you apologize in the following situations? Prepare 
    a short speech. Remember that you should sound convincing and 
    sincere. The words in brackets may help you(Excuse me, I beg you pardon, I apologize, I'm sorry, I 
    didn't want to offend you, it will never happen again, I assure 
    you, I understand your feelings but ..., I awfully regret, I 
    hope you will be able to forgive me, it was a terrible mistake, 
    it is my fault, I just lost control, I was wrong, I can't 
    forgive myself, can we forget about this unpleasant incident)
 
    
    • You have broken your sister's favourite cup and decided to 
    hide the fragments and to say nothing to her. But she has found 
    out the truth and has taken offence.
 • You've made an appointment with your colleague and you have 
    clean forgotten it. He feels irritated as he has cancelled 
    another important meeting because of you.
 • You have forgotten about your friend's birthday. You haven't 
    congratulated him and now you don't know how to explain it so 
    that not to make things worse.
 • Two days ago you made fun of your boss and called him a fool 
    and a tyrant. Somebody must have told him about it as he is very 
    angry with you and cavils at every trifle. You feel very ashamed 
    and uncomfortable.
 • You have come home rather tired and you have shouted at your 
    little son. Now he is crying bitterly and you feel stupid and 
    mad at yourself.
 
 5. Read the quotations below. Can you agree with them? Choose 
    one of the statements and comment on it
 • A stiff apology is a second insult... The injured party 
    does not want to be compensated because he has been wronged; he 
    wants to be healed because he has been hurt.' (Gilbert K. 
    Chesterton)
 • 'Apology is only egotism wrong side out.' (Oliver Wendell 
    Holmes)
 • 'It is a good rule in life never to apologize. The right sort 
    of people do not want apologies, and the wrong sort take a mean 
    advantage of them.' (P. G. Wodehouse)
 • 'To apologize is to lay the foundation for a future offense.' 
    (Ambrose Bierce)
 
 Recall the situation when you had to apologize to somebody. 
    Describe it in detail. Say if this person accepted your apology. 
    Analyze the mistakes you made. Describe your feelings.
 
      
    
    A. 
    When is it necessary to apologize? Can an apology help restore 
    good relations?
 B. Read the text 'Sorry Seems to Be the Hardest Word' and say if 
    you agree with the words of the famous song.
 
      
      
      
      
    Из учебного пособия 
    
    "Открывая 
    мир с английским языком. Современные темы для обсуждения. 
    Готовимся к ЕГЭ" Юнёва С.А. 2012г.   
      
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